Shipping policy

Last updated: 27 September 2026

Delivery cost

Delivery is free on every order.

Where we deliver

We deliver to addresses across the UK, including Northern Ireland, the Scottish Highlands and islands, and the Isles of Scilly. We don't currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.

When your order ships

We dispatch orders within one working day (Monday to Friday, excluding bank holidays). For subscription renewals, that's within one working day of your payment being taken.

How it's delivered

Every order is sent by Royal Mail tracked delivery and usually arrives within 2–3 working days of dispatch. We'll email you a tracking link when your order ships. Delivery times are Royal Mail's estimates and can occasionally be longer, particularly at busy times of year.

If something's out of stock

If we can't dispatch your order within one working day, we'll email you with a new dispatch date. If you'd rather not wait, we'll cancel your order and refund you in full. For subscription renewals, we won't take payment until your order is ready to send.

If your parcel doesn't arrive

If your order hasn't arrived within 14 days of its expected delivery date, email support@takethalo.com. We'll check the tracking with Royal Mail, and if it's been lost we'll send a replacement or give you a full refund.

If it arrives damaged or incorrect

If your order arrives damaged or isn't what you ordered, email support@takethalo.com within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund. Occasionally we may ask you to send the item back so we can look into what happened. If we do, we'll cover the cost.

Getting your delivery address right

Please check your delivery address at checkout and keep it up to date in your account for subscription orders. If an order is returned to us because the address was incomplete or incorrect, we'll contact you to arrange to send it again.